Key West Publishing's Sale Policies
Shipping
Shipping Policy
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Products are shipped within 5-7 business days.
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Shipping and delivery notifications are sent to the email address used at the time of purchase.
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Shipping costs are flat rate based on the shipping materials needed, determined by the quantity and size of books ordered.
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Orders are shipped with flat rate fees when they remain under 70 lbs.
Returns
Return Policy
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Return window: 14 days from delivery
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Refund timing: 10–14 business days after warehouse receipt
Final Sale items: As indicated on the product page, Final Sale items are not eligible for return or refund
Issues With Your Order?
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If something arrived damaged, incorrect, or missing, please contact eywpublishing@gmail.com within the 14‑day return window so we can make it right before you initiate a return.
Eligibility Requirements
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To be accepted, all items must meet the following criteria:
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In new, original condition.
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Not worn, used, or altered
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Original item packaging included
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Return Shipping Fee
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You are responsible for the shipping cost of returning the item.
How to Return
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Email eywpublishing@gmail.com to begin the return process.
Final Sale
Final Sale Policy
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Final Sale items are not eligible for returns, refunds, or online credit.
Refunds
Refund Methods
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Refunds are issued to your original payment method.
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Certain items are final sale and not eligible for returns or refunds, as noted on the product listing and page when browsing our site.
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To qualify for a refund, items must still meet all standard return policy guidelines, including being returned within the eligible return window.
Payment Restrictions
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Refunds cannot be issued to alternate cards or different forms of payment; they can only be processed to the original payment method used for the purchase.
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Online credit cannot be reverted as a credit card refund once it has been issued and used, as it becomes the original form of payment for the order.
Shipping and Return Fees
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We do not refund original shipping fees or return shipping fees.
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Return shipping fees are the customer's responsibility.
Refund Expectations
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We believe in transparent communication every step of the way. When you initiate a return online, we will provide you with an estimated breakdown of the expected refund. We also keep you updated when we receive your return and when we have processed your return, including when you can expect to receive the refund amount.
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Please allow 10-14 business days for your return to be processed once it reaches our warehouse. We will send you a confirmation email once your refund has been issued.